Customer Service Policy

At Attitude Living Bazaar, our commitment to a kinder, cleaner world extends to every interaction we have with you. We believe that exceptional customer service is built on the same principles as our products: transparency, integrity, and care. This policy outlines our promises to you, ensuring your experience with us is as positive and seamless as possible.

1. Our Commitment to You
We are dedicated to providing prompt, respectful, and helpful service. Whether you have a question about an ingredient, need advice, or require support with an order, our team is here to assist you with an attentive and friendly attitude.

2. Contacting Us
The easiest way to reach us for any inquiry is via email. We strive to respond to all messages within 24-48 business hours.

  • Primary Contact: [email protected]

  • Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (EST).

3. Order Processing & Shipping

  • Processing: Orders are typically processed within 1-3 business days of receipt, excluding weekends and holidays.

  • Shipping: Once your order ships, you will receive a tracking notification via email. Shipping times and costs vary based on destination and carrier. Please see our dedicated Shipping Policy page (链接到具体页面) for detailed information.

  • Order Changes: Please contact us immediately at [email protected] if you need to modify or cancel an order. We will make every effort to accommodate your request if the order has not yet entered the fulfillment process.

4. Returns, Exchanges & Refunds
Our goal is for you to be completely satisfied with your purchase. We stand behind the quality of our curated products.

  • Eligibility: Items must be returned in their original, unused, and resalable condition, with all original packaging, within 30 days of delivery.

  • Process: To initiate a return or exchange, please contact our support team at [email protected] to receive instructions and a Return Authorization. Returns sent without authorization may not be accepted.

  • Refunds: Refunds will be issued to the original payment method once the return is received and inspected. Shipping costs are non-refundable. Please allow 5-10 business days for the refund to appear on your account.

  • Damaged or Incorrect Items: If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos of the product and packaging. We will promptly arrange a replacement or refund at no cost to you.

  • For hygiene and safety reasons, certain personal care items (e.g., makeup, skincare if seal is broken) may not be eligible for return unless faulty.

5. Privacy & Data Security
We protect your personal information with the utmost care. Your data is used solely to process your orders and enhance your shopping experience. We never sell your information to third parties. For full details, please review our Privacy Policy (链接到具体页面).

6. Feedback & Continuous Improvement
We value your feedback as it helps us grow and serve you better. If you have suggestions on how we can improve our products, service, or policies, we welcome you to share them with us.

7. Our Ethical Promise
Just as we carefully select our products, we strive to ensure our service policies are fair, clear, and respectful—to you, our team, and the planet.

Thank you for supporting our mission and trusting us with your journey toward conscious living.

Attitude Living Bazaar Customer Care Team